In order to join Amazon’s freight network, you must meet the following minimum requirements:
SANDA uses a variety of Amazon tools, including our internal compliance teams and a third-party compliance monitoring service, to validate and continually monitor carrier compliance.
Once we receive your completed application, your application will be approved or rejected within 2-3 business days. A SANDA TEAM member will reach out to you with a decision. Delays, if any, will be due to validation of MC Authority. For this account, SANDA urges you bet FMCSA compliant prior to applying and reach out to your insurance provider in the event of any delays. Once approved, you will immediately be able to book loads from our load board. You will also be able to access Amazon Relay Portal FAQs and operating guides for existing carriers that will provide useful information on how to operate successfully within our network.
Amazon works with the following equipment types:
Tractor: Day cab, 26' Box Truck*, and Sleeper Cab
Trailers: 28’ Trailer, 53’ Dry Van, and Reefer
*Box Truck: 26’ dock height box truck with tuck-under lift gate required. Interior cargo dimensions at least 26’x8’x8’ (LxWxH)
Amazon provides 24/7 operational support for our carriers through the Relay Operations Center (ROC). ROC can be reached through the Relay portal or Relay mobile.
Amazon requires that carriers ensure the highest level of safety and performance, including:
You can view our complete performance expectations in the Amazon Relay Carrier Terms of Service when you onboard.
Amazon provides a transparent performance scorecard in the Amazon Relay portal. You can review your performance for all of your loads, in order to continuously improve and have the opportunity to grow your business with Amazon.
Safety for your drivers, Amazon employees, and the public is a deeply held value at Amazon. We empower you to determine when conditions are unsafe. We require you to follow safety standards and regulations on the road, behind the wheel, in the yard, or in an Amazon facility. We expect you to report all unsafe acts, conditions, and incidents immediately to Amazon management. There is nothing more important than your safety and the safety of others.
In addition to having safety features required by law, Amazon-owned trailers come with automated inflation alert technology, ABS II, a kingpin hook safety securing plate, and rear corner safety grab handles to assist safe access to the trailer.
Payment cycle runs weekly from Sunday-Saturday. Everything completed before 23:59 Saturday will be paid out the following week on Friday. (Note: We currently do not work with factoring companies)
Amazon Relay will generate invoices automatically. You will be able to review all invoices and payments in Amazon Relay portal.
You can submit payment disputes directly through Amazon Relay portal within 30 days of reviewing your weekly invoice.